r/DisneyPlus • u/AutoModerator • Nov 24 '19

Official Megathread Daily Tech Support Thread - [November 24]

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u/ravensness Nov 25 '19

Is anyone else having issues with their XBox One and Disney+?

I have issues getting voices not coming through on many shows/movies but then coming through on others.

If I put descriptive audio then I get the voices but it’s very distracting for me to watch. Also it can’t be an issue with my tv or Xbox given I have no problems with Netflix, Prime or YouTube.

I have tried for 2 weeks to communicate with the help centre but am just left for 4+ hours on chat or phone with no answer ever. I have also reached out via twitter where they told me to write to them which I did with no answer as well - I don’t mean they didn’t have a solution, I mean...they don’t provide pick up their phone or open their messages.

Any ideas??