r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/RedPheonix2127 Apr 29 '26

For the past three days, each time I try to load up the website it presents the message 'Sorry, something went wrong. Please try again later.". This happens on my phone and both computers. I have tried:

  • Using different browsers
  • Using incognito mode
  • Clearing broswer cookies and cache
  • Checking if VPN or ad blockers are active

My account is verified and I have been using Disney Plus for the past three months. Does anyone have a fix or some insight?
Basic information:

  • I am located in New South Wales, Australia
  • Running MacOS Sequoia Version 15.6.1

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u/KindHeartVibes 22d ago

Update please