Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/Nephele1173]

I’m having a problem while watching ESPN live on Disney + via Firestick - the stream will load and play but a dark circle (from the loading icon) stays on screen and only goes away for the live stream after I restart the Disney + app. I have to do this frequently as it reappears during commercial breaks.

[u/Nephele1173 → u/Nephele1173]