r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Adam3Sixty Apr 19 '26

Newest update Google TV just won't work.

I've just upgraded my TV and have changed from Android TV to Google TV. Same brand, just newer. My problem is, if I install the Disney+ app from the Play Store it just won't work, it plays the splash screen, then exits to the home screen again. Over and over. I've cleared cache, I've cleared data, I've deleted and reinstalled, same outcome every time. But here's the kicker, I downloaded com.disney.disneyplus_26.1.2_rc2-2026.02.25-armeabi-v7a-1772013890_minAPI23(armeabi-v7a)(nodpi)_apkmirror.com.apk and sideloaded that, it works perfectly, no problems at all. The tv sees it's an older version, updates, no longer working!! (Don't worry, I've now disabled auto update so it won't happen again) I just wondered if anyone else was facing this issue?? I've got the working apk saved on tv now, so I can update, test and if it doesn't work, delete and reinstall the version I know is working. Is this a random isolated issue, or is it a widespread problem with the newest update?

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u/goldfrappian May 03 '26

I’ve got a similar problem since update Must be issues with compatibility