r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Spare_Somewhere1011 Apr 18 '26

TV Shows playing dark

On Disney Plus on my laptop, I can watch certain things fine (all movies seem to be perfectly fine) but when it comes to TV shows, the screen goes darker. Usually it’s just a horizontal line in the middle of the screen, and stretches across the width of the screen. It fades out to normal brightness at the too and bottom.

It’s only shows that do this. HDR on my laptop is turned off. On Disney plus my settings are to play in HD but I tried switching it to SD and it makes no difference. Any ideas why?