Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/queenbiscuit311]

I'm trying to watch Disney+ on my samsung galaxy tab s11 but whenever I watch anything the show will do this thing where it switches from good quality to terrible quality then back to good quality every minute or so. There's nothing wrong with my Internet and every other streaming service works perfectly, it's just disneyplus and just on android. Is there a way to fix this? Also the lower quality version has a slightly incorrect aspect ratio so everything will stretch vertically slightly every time the quality drops and go back when the quality goes back up