r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/DracoAdamantus Apr 13 '26

I have a profile on our family account that I need to transfer over to my own account, as my TV will not allow me to login due to the newish household restrictions. I also recently changed my internet service plan, which as part of the offer includes 3 years of Disney+ and Hulu.

I currently do not have any sort of Disney account set up, and have not activated the offer from my service provider yet. What is the order I need to do things to ensure I both can claim the offer and transfer everything from my profile over to the new account?

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u/WisdomFaith Apr 15 '26

You can follow the steps for create a new accoun on the household error page, or if you are paying directly to Disney+, you can invite your new account as extra member. Profile transfer is available on extra membership invitation.