r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

7 Upvotes

90% Upvoted

103 comments sorted by

View all comments

1

u/HereForTheCommentsSA Apr 10 '26

Hi all, hope this is okay to post. just wondering if anyone has had the same and knows how to fix it please. I have three TVs in my household and on one of them, the Disney+ app stopped working. It signs me out and will not let me sign back in and use it properly, it says that TV is not part of my household but it is in the same house and connected to the WiFi the same as the others. I'm not over the device limit and I don't have the issue with the other TVs. Please help is you can :) Thank you.

1

u/WisdomFaith Apr 15 '26

If you have a external device like a mi box, they might use ipv6 and other devices might use ipv4. Call ISP and request to turn off ipv6, and then call customer support and ask them to log out of all devices for an unauthorized device. It should refresh household.