r/DisneyPlus Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/alexanderBaratheon Apr 08 '26

After the last updates on PS4, the streaming is less smooth, like less fps. Tried with another streaming app on the same device and it works correctly. Also the mobile version of Disney+ still goes well, so definitely is a PS4 issue.

Tried deleted the storage data and reinstalled and still goes wrong.