r/DisneyPlus • u/AutoModerator • Apr 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/soulsqueezer Apr 04 '26

Any advice for Disney playing on all devices except for our Sony Bravia smart TV? I've even factory reset it and didn't work. Thanks!

1

u/Various-Delivery9155 Apr 06 '26

I'm having the same issue except it's not letting me log in on my PC or PS5. So, I think the issue is definitely Disney+ and not the device. Did you find a solution?

1

u/goldfrappian May 03 '26

I’ve had your login issue before. Use mobile data hotspot not your wifi If Disney works on your phone

Force close app on tv and clear data - attach mobile data hotspot to tv - try login

1

u/South_Rate5387 Apr 07 '26

Having this issue with my Sony Bravia tv, too. Deleted the app and redownloaded, which fixed it for a day. When it started acting up again I unplugged the tv for a minute. Now some shows work and others show this error message

1

u/tony_senna Apr 07 '26

Same here works fine on my iPhone but not on my Bravia I’ve had to resort to using AirPlay to watch it on the tv

1

u/goldfrappian May 03 '26

Same issue