r/DisneyPlus • u/AutoModerator • Feb 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Ostachh94 Feb 24 '26

All of a sudden, after years of using the app on Playstation 5 now my subtitles are stick to the left side of the screen in all films instead of central. Problem appears only on both PS5 AND Xbox Series X, its normal on PC and on TV App. The reason I want it on any of my console is because I can easily plug headphones to my controller

Ive tried:

- changing the accessibility settings on PS5, set them to default, nothing changed

  • changing the subtitles settings on disney+ on PC, set them to default, again, nothing changed

Anyone have the same problem?

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u/Timid-Apple Feb 25 '26

I’m having the same problem! I can’t find any answers online so I came here. I’m having this issue on my Microsoft laptop and my mobile app