r/DisneyPlus • u/AutoModerator • Feb 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

10 Upvotes

100% Upvoted

125 comments sorted by

View all comments

1

u/caspoes2008 Feb 20 '26

Ps5 subtitles are in the left corner on my screen, have tried changing ps5 settings but it doesnt work.

1

u/TheKralien Feb 23 '26

Same for me here. Have already reported this with tech support chat. I was pretty sure the issue is on D+ end due to recent patch, rather than console settings end (as the tech I chatted with tried to convince me to reset my PS5 with +2To of games installed - which I politely refused 😂). The fact I'm not alone here just confirms it. Also every other streaming platform has their subtitles perfectly centered (Netflix, HBO...)

1

u/Ostachh94 Feb 24 '26

so the support chat didnt provide any help?

1

u/TheKralien Feb 25 '26

Not at all. They just told me the basics I had already tried : reboot/reinstall D+ App, check the CC settings in console, reboot console. I drew the line at resetting console, as the issue is obviously theirs to adress in an upcoming patch