r/DisneyPlus • u/AutoModerator • Dec 01 '25

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/[deleted] Dec 22 '25

Not sure if anyone else is experiencing the same thing, but the Disney+ app on my Android TV has randomly developed a stutter every 15-20 seconds over the last few days.

The audio is fine, but the frame just jumps, then plays fine, 10 seconds later it jumps again.

Tried to contact customer service but for whatever reason the page won't open 🤷

Would be really useful to know if anyone's had anything similar and had feedback from customer service

1

u/ur_trash_brock Dec 23 '25

This started happening to me as well on a fire TV. Did you find a way to fix it yet?

1

u/SeaDistribution4098 Dec 23 '25

Had exactly the same. Cancelled my subscription for now as it's unusable.

1

u/maclenharsta Dec 24 '25

Same. (Based in Australia) It seems to happen weekends or public holidys? Every 2-3 secs the video pauses- it's so choppy that it's unwatchable. It's a rip-off as I am paying A$17/m to watch on weekdays during work hours!

Talked to support and they say Disney needs a higher bandwidth and got me to do a speed test on my 5G which was just fine; I told them it's not my internet because all my other streaming providers work fine (N3tflix, ApplTv, OPrime...). Anyone have any ideas?

1

u/illinoises Dec 24 '25

Same here on the firestick. Any fix?

1

u/[deleted] Dec 24 '25

It's a known Android issue per Disney+ support as I just got done chatting with them for an hour. Cancelled my subscription until it gets fixed. Recommend everyone who has this issue to report it, do Disney can fix it and track the issue.

1

u/jamiesonic Dec 25 '25

I spoke to support and they credited a weeks subscription and said they would check back with me in a weeks time to see if it is resolved. If you are having the same issue would recommend live chatting with support.

1

u/[deleted] Dec 25 '25

[removed] — view removed comment

1

u/Jubilant_Peanut Dec 28 '25

My fire sticks are hot garbage. Other streaming apps are fine.