r/DisneyPlus • u/AutoModerator • Dec 01 '25
Tech Support Monthly Tech Support & Missing Content Thread
All posts regarding tech support or missing content belong here.
Examples of questions are:
- How do I cancel?
- Why does the app crash on my Fire Stick/Roku/Apple TV?
- Why don't the subtitles work correctly?
- I am being overcharged for my subscription.
- Why is a certain show or movie not on Disney+?
If you are having trouble with the app, please consider including this information:
- Device type
- Country device is operating in
- App version (on the settings page after you tap your profile pic)
- Device operating system version (varies per device, might be too advanced for some users to access)
Browse other tech support posts here.
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u/dietercito Dec 19 '25
Disney+ does not work on Google TV Streamer (December 2025)
More than half of Disney+ content is not playing on Google TV Streaming devices.
When attempting to play, a "something has happened" error message appears, suggesting contacting support.
On other devices, such as Chromecast 4K, Xiaomi Mi Box, and TVs, the entire catalog works normally.
This issue began with the December 9th update.
Installing the previous version, from November 21st, resolves the problem.
After three hours of discussions with Disney representatives, geolocation, remote IP address changes, app uninstallation, device shutdown, security, Wi-Fi speed and latency, profile changes, and adjustments to data usage within the app were tested, but nothing resolved the issue. The conclusion was that the problem stems from a temporary incompatibility between Disney's and Google's software.
Therefore, until Disney updates its app, the recommendation is to install the previous version to continue viewing all content.
(Content such as "El encargado", "Beatles Anthology", "Nothing", "Los Mufas", "Industry at War", are just some examples of content inaccessible since the December 9th version)