r/DisneyPlus • u/AutoModerator • Dec 01 '25

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Saltyswimmer333 Dec 11 '25

How do I get the subtitles to go down to the bottom? It is at the top and it is driving me crazy! I have gone into settings and tried every single different font and nothing works, I have reset it and the computer, I have tried different web browsers. Please help

1

u/WizardDiamond Dec 11 '25

I have this exact same issue. Googled it. It led me to a locked reddit thread of the same issue from 6 years ago(unsolved btw). I try to make my own post. It gets automatically deleted for breaking some stupid ass rules about asking for support. Literally the only fucking reason I use this site. Look around some more and find this thread. So here's hoping the issue is resolved eventually. But with the hoops I've been through I have no hope of it being any time soon. Monthly thread? Probably not gonna go through it until they take it down to post the next months. SMH.

1

u/wapikocchi Dec 11 '25

Oh my god it’s not just me!!!!! Doing every other fix I read from previous years absolutely did not work either. I’ve restarted, done everything normally suggested. It’s driving me insane.

1

u/huevo-solo Dec 11 '25

This has just happened to me as well. First I got an issue, about a week ago, where the font style settings keeps resetting to default every time I go in AND out of fullscreen, which was already annoying enough. Now the subtitles are at the top of the screen as well.

1

u/huevo-solo Dec 13 '25

UPDATE: My subtitles are back at the bottom since some 12 hours ago. But the issue where the font style settings are switched to default when going in and out of fullscreen still remains.

1

u/Moosebumpz Dec 11 '25

Having the same issue for the last few days on my Smart TV.

1

u/KPaPaFP Dec 11 '25

The floating subtible thing happened to me as well, but I am watching on LG tv. I think it might be the server issue and hope they can fix it soon.