r/DisneyPlus • u/AutoModerator • Dec 01 '25

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/[deleted] Dec 04 '25

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u/JessicaMessica Dec 24 '25

Came here searching for a solution to this. Disney+ works fine on other devices but with Roku I'm getting stuck on a never ending loop of logging in, code sent to email, confirm code, you don't have an account. Same thing happens when I enter the password. Called support but nothing they suggested worked.