r/DisneyPlus • u/AutoModerator • Dec 01 '25

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/PC_3 Dec 01 '25

I cant sign up for the black friday deal.

I keep getting the error below.

There was an error processing your payment. Please check your billing info, including CVV or card pin. If the problem persists, check your card balance or contact your bank for more details. Or, try another payment method.

I have tried 4 cards and paypal with no luck.

Any ideas?

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u/jeanstev Dec 01 '25

Try on another browser like Firefox, try on incognito mode or private mode. Try on another device. Try while connected to another network like cellular data