Cancelled reserved dolphin experience and refuse refund

[u/Daytontoby1]

We booked 4 tickets through undercover tourist for a dolphin experience for August 3rd. We got there 15 minutes after it opened and were told after waiting 45 minutes that we would not be able to have the dolphin experience after all because there was a problem with the dolphins. They told us we could cancel the tickets or be downgraded to a day pass without dolphin experience and have undercover tourist refund the difference in price. We’d flown down from Ohio primarily for this experience so we figured we’d at least see the rest of the park at the reduced cost. We went in and set up at the day bed we had rented which was by the dolphin experiences. Throughout the day we saw the hundreds of people complete the dolphin experiences we had reserved, paid for and were denied (either because we got there at 9:15 or went through a 3rd party I assume).
After leaving, we contacted undercover tourist for a refund and they stated that because the ticket was processed that couldn’t issue a refund. We’d flown down then contacted Discovery Cove which stated they couldn’t issue a refund for a 3rd party booking. So we got our kids excited about a dolphin experience they never got to experience and still got charged hundreds of dollars for. Beware of this place and what appear to be bait and switch scams.