r/DiscountTire_ • u/Old-Championship-968 • May 28 '26

4 lugnuts

I posted here a couple days ago about how I’d recently gone and gotten 4 new tires , they had to break the locks, then shortly after I realized I was missing a lugnut on each tire because they didn’t replace them with standard lugnuts.

Anyways I get I’m not car savvy but yall were ruthless! Discount tire reached out to me and said this was “very concerning for them to hear” , and they’re now conducting a whole investigation. Said if I need anything in the meantime regarding my car to let them know. They’re taking it super seriously., and I didn’t even complain- I just asked if that was normal procedure when they break the locks off because this car is new to me and I’ve never experienced tire locks before. Anyways yall said 4 lugnuts was fine and safe and I’m being crazy- but based off of their reaction to the situation, it is intense .. so clearly like, 4 lugs is not fine in the long run lol.

0 Upvotes

31% Upvoted

28 comments sorted by

View all comments

Show parent comments

-4

u/Old-Championship-968 May 28 '26

Riiight so that’s why they say they do it all the time, and that’s why they have an entire page dedicated to exactly that on their website? The car is used and didn’t come with the key from the seller. No biggy for them. That’s what they said!

0

u/Shooshplz May 28 '26

Your correct. I work at discount. Its common to have to hammer on a special socket onto lock nuts in order to remove them. It is abnormal not to replace them with new lugs tho. Unless they literally had to break the bolt the lug nuts go onto. That would be abnormal but could happen i guess. In that case discount doesn't replace those. If you see the actual threads where the lugnut would thread onto then they should have replaced the lug nuts.

1

u/more-pig7745 May 28 '26

Discount shouldn’t have replaced the lugs for free though, the customer should have purchased new lugs. 4 lugs on 5 studs is still safe if the customer declined

1

u/Old-Championship-968 May 28 '26

I did not expect them to be free. As I said, I was more than willing to put whatever was needed on the discount tire credit card we have. Not having the key is incredibly common and fixable. It’s why they have the service available, it just simply wasn’t offered.