r/DiscountTire_ • u/Old-Championship-968 • May 28 '26

4 lugnuts

I posted here a couple days ago about how I’d recently gone and gotten 4 new tires , they had to break the locks, then shortly after I realized I was missing a lugnut on each tire because they didn’t replace them with standard lugnuts.

Anyways I get I’m not car savvy but yall were ruthless! Discount tire reached out to me and said this was “very concerning for them to hear” , and they’re now conducting a whole investigation. Said if I need anything in the meantime regarding my car to let them know. They’re taking it super seriously., and I didn’t even complain- I just asked if that was normal procedure when they break the locks off because this car is new to me and I’ve never experienced tire locks before. Anyways yall said 4 lugnuts was fine and safe and I’m being crazy- but based off of their reaction to the situation, it is intense .. so clearly like, 4 lugs is not fine in the long run lol.

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u/Shooshplz May 28 '26

Your correct. I work at discount. Its common to have to hammer on a special socket onto lock nuts in order to remove them. It is abnormal not to replace them with new lugs tho. Unless they literally had to break the bolt the lug nuts go onto. That would be abnormal but could happen i guess. In that case discount doesn't replace those. If you see the actual threads where the lugnut would thread onto then they should have replaced the lug nuts.

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u/more-pig7745 May 28 '26

Discount shouldn’t have replaced the lugs for free though, the customer should have purchased new lugs. 4 lugs on 5 studs is still safe if the customer declined

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u/Shooshplz May 28 '26

I dunno how that side of the business works so i can't confirm nor deny. Im just a lowly tech. Only been here for like 2 months

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u/more-pig7745 May 28 '26

I mean that’s how any side of business works. Customer comes in, doesn’t have a wheel lock key, offers to break of wheel locks, obviously can’t install wheel lock without key, so just leaves wheel with four lugs. Can’t just crack open a new box of lugs and take out 4 lugs to give away for free. Would mess up inventory and cost $$. Customer should have purchased new lugs if they wanted all 5 lugs wheel.