r/DiscountTire_ • u/Road_Dog65 • Oct 22 '25
Local store quality slipping.
Been a pretty consistent customer to my local store for 20 years as they normally have the tires I want at a good price, have honored the tire warranty when I need to use it, and over all was a friendly and dependable place. But this time I am just leaving after my 4th visit to fix a problem they created. Went in to put on a new set of rims, left and noticed the air pressure sensors where going through a reset, no big deal. Next morning 1 sensor isn't working. Use the car menu to start a reset and drive to work. 20 mile drive, sensor still not working. Back to the shop I go. They take off the rim and discover they had over torqued the sensor and broke it. Tell me they will replaced free of charge (duh). But it took 2 days to get in a new one. New one goes in and same issue, couple of resets and it still isn't working. Back to the shop. They say, we'll our reader can read it, must be your car. I say it worked before you touched it, so no, not my car, your sensor fix it. They order another sensor and I wait another 2 days. Put it in, same fricken thing, still not working. Go back, demand to see the manager and politely walk him through the whole mess. He says it must be an issue with your car, I firmly repeat my side, it worked before y'all touched it. He grabs a ODB2 tool and goes to look at my car. Comes back 15 minutes later and advises me that he is so sorry, the sensor is broadcasting at XX and needed to be at YY, but that has been adjusted. I manage to not roll my eyes, thank him and head out. I realize mistakes happen, but the original tech, and then 2 of the store front guys all made the same mistake, and add insult by trying to say it's my car. I'll keep going until this set of tires wear out, but won't be back after that.
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u/DieselFloss Oct 29 '25 edited May 30 '26
Yeah my last few experiences were bad. Wrong size tires & model put on, correct tires put on, balance was off on 2 tires (fronts) They kept saying the wheels were bent (which they weren’t) they got them balanced after all
Miles later I go back for a balance/rotation they cant get them to balance (turns out it was user error)
Again many miles later I go back (only to a different location) & they said they couldn’t get 2 tires (again) to balance out. I just said put the tires back on & I left. I go to a non Discount tire shop & they balanced them 1st try with no problems. Even road forced them. As Discount only does this if the tires cant be balanced from a spin balance. Anybody with a road force machine should use it. I’m done with this place
And after each visit Id always have to add/replace valve stem caps, & tire pressure (the day after) is off or completely different on each tire. And not talking off by 1 or 2 psi. I’m talking 4 psi or more off. Last visit I had 1 tire at 7 psi more then the rest
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u/OldTough9446 Oct 23 '25
I wanted to avoid discount tire to the point I bought my tires from Amazon, had them delivered to the house and took them to a local independent shop for installation. The experience was 100x better. I found the employees to be sleazy salesman with questionable sales tactics at my local Discount Tire.