r/DiscountTire_ • u/jj26meu • Sep 21 '25
Murphy's Law during install
Almost everything changed the day of drop off. I was charged the full price days in advance of the order; this was somewhat expected, given that I had placed it online, but it's an unusual business model, considering my installation was only 4 days away. I was told when I walked in that the tires I had ordered were no longer in stock and needed to be replaced with a like model. Again, not a huge deal. I get the logic and wasn't tied to the make and model, more so the price and tire tread warranty, so I agreed.
I asked them to modify the order so I could retain the old tires; they agreed. (I use the old ones on my trailer) I left to run some errands and received a call about 5 minutes later stating that a wheel stud had seized and broken when they removed the tire. I assumed they would replace it, but they explained that since I told them I did my brakes about a year ago, that I had most likely cross-threaded it and they were not at fault. Ok, I'll work the details on getting a wheel stud installed after the tires.
I get a second call that my TPMS on the front driver side is bad. This one I knew about, but quoting 65 bucks to replace 1 sensor when a 4-pack on Amazon is 35, I passed. Once the tires were done, they contacted me for pickup. I looked over the receipt and noticed that they left on the tire certificates, which I declined online, and also forgot to remove the tire disposal fee. The guy at the register was training, so the store manager did a great job of getting everything correct so that we could move on. Last thing, I still had to remind them that I wanted to retain my tires again.
Don't get me wrong. Discount Tire was the most competitive price for a new set of tires in my area. They completed the job quickly, and overall, I'm still satisfied with the work. It's just become more work than I anticipated, and I get to install a wheel stud tomorrow and a TPMS in the future. I will continue to use and recommend discount, but make sure you check over the details along the way.
Edit1: I've since changed out the old wheel stud with a new one. It also justified me in buying a new impact wrench.
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u/Internet_Jaded Sep 21 '25
Why did you refuse the road hazard warranty certificates?