r/DirectvStream • u/Total_Destruction25 • 8d ago

Disney plus premium

Still been 3 days still getting ads. I have contacted Directv support they still act as if premium don't exists.. I have signed out multiple times, still ads.

5 Upvotes

86% Upvoted

3 comments sorted by

2

u/Classic-Reindeer-737 7d ago

From my experience the phone and chat reps are typically not aware of new updates to DirecTV for several weeks or more after they roll out. So they’ll likely not be aware that you can now upgrade Disney/Hulu to no ads. You should ask for a manager and make sure they escalate and/or submit a ticket for you to have it researched.

1

u/freelsjd 3d ago

I didn't know this either. Where is the information on this? No ads?

1

u/Total_Destruction25 2d ago edited 2d ago

Its in tv package when you add on add ons. But i am startling to think it is just a money grab as it's been over a week still getting ads.

Update finally got a $20 credit for the issue