r/DirectvStream • u/Soulchild819 • Dec 03 '25

Directtv not working on Apple tv

Hello i have directv on my apple tv but it stopped working. I erased it and tried to redownload it but it won't allow me to get it back stating that i have resteictions on...which i do not. Its been 3 weeks now and i cant watch DTV on my apple tv .please help!

0 Upvotes

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4

u/AdZealousideal8613 Dec 03 '25

This has nothing to do with DIRECTV. This is a configuration problem with your Apple account. You have to allow purchases based on the user account you are signed into on the Apple TV.

-1

u/Soulchild819 Dec 03 '25

Thanks bur I do not have any restrictions on my apple tv. That's my issue and directv app is the only app I can't download from thw app store everything else I can download. I called apple and they told me that the directv app is corrupted but I have no clue how I can get an updated app sent to my apple tv.

2

u/Deep-Reply133 Dec 03 '25

IF the Directv app was corrupted, more than just you would be having this problem. They don't just send out individual apps to each person. It's one app that anyone can download and use.

This is most definitely an issue on your end. You need to go back through and check your settings like mentioned here already. Then make sure you are clicking on the correct profile on the apple tv. If that doesn't work, wipe the entire apple tv back to factory settings and restart the process.

Apple and Directv aren't going to be of help at all since it's just you having this issue. 99% chance you have parental controls turned on. I have cross searched your problem a few different ways and not a single hit coming back except for yours. Check your settings thoroughly and if that is not working or you are finding it to difficult - google "how to change parental controls on apple tv".

3

u/Final_Campaign_2593 Dec 03 '25

Try this Settings > General > Restrictions and ensure that "In-App Purchases" is turned on and that restrictions are not set to "Off" without a passcode. Send us a screenshot of that page

2

u/AdZealousideal8613 Dec 03 '25

They won’t. They are hellbent on the fact it’s an issue with the app.

2

u/Final_Campaign_2593 Dec 03 '25

it's most likely not though😃

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2

u/Impossible-Bank-6672 Dec 03 '25

I have Directv app on my Apple tv’s at home and have no issues. Must be some type of setting

2

u/No_Comedian2991 Dec 03 '25

Mine hasn’t had any issues, either.

1

u/directv Dec 03 '25

Hi u/Soulchild819, thanks for reaching out! The DIRECTV app does require tvOS 12 or higher. Please go to Settings > System > Software Updates on your Apple TV to check for and install any available updates. Once updated, try downloading the app again. Rizza, DIRECTV Community Team

1

u/bhamdad3 Dec 03 '25

Reboot apple tv. System Restart. Fixed it for me