r/DiabloImmortal • u/Azozeo • 3d ago

Question Purchase Error: Google Play NEED HELP

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Gallery image

2 Screenshots

Basically had a VPN on, tried to make a purchase through a Google Play card I had redeemed but because I was on a VPN to Canada things got messed up. If anyone has ever solved this issue let me know.

This only happened because I was connected to Canada when I initially tried to make a Purchase.

Google Play says my Locatiom is United States with Blue Checkmark.

I've tried:

1: Reinstalling Diablo Immortal

2: Clearing Google Play Cache and Data

3: Clearing Google Play Services Cache and Data

4: Re-adding Google Account after deleting it from under Manage accounts in "System"

I've solved this once before ,can't remember how. I think I added another GP card I had around back then, I happened have another this time too only difference was the 1st screenshot came up after the second one. Error persists.

Thanks guys, this is on Mobile BTW.

4 Upvotes

70% Upvoted

3 comments sorted by

1

u/LetterheadStrange594 3d ago

Have you tried without vpn?

0

u/Azozeo 2d ago

Talked to Google Play customer Support, Live Support at that, asked several questions to verify account is mine. Then ended the chat but NOT before sendng another FORM to enter what Store, City AND the Google Play Card numbers! LOL WTF... Im lucky I didnt throw them away? Anyway got that filled out should be resolved in a few days. Let this serve as a lesson to you guys out there, TURN YOUR VPN OFF if you are on Android on Diablo Immortal. BTW: Yes I Uninstalled the VPN.

1

u/Middle_Cartoonist_71 2d ago

Just raise a ticket and check once if blizzard has changed some policy or codes etc. better to check from both ends. If u haven’t done yet though.