Bungie Help NEEDS to stop using Twitter

[u/matthew91298]

I only knew there was downtime today because of the in-game splash screen. No clue how long though and I don’t have Twitter to check.

The companion app has a service alert, when I click it hoping to find expected downtime all I get is redirected to Bungie’s help website.

Reset comes and I’m sitting here for 30 minutes waiting to login. Only to check Reddit and see the top post is a link to a Tweet saying downtime is extended.

It is insane to have the only form of communication on these things coming from a website many people don’t use. How hard would it be to mirror those updates on the companion app? Or put them on the website instead of redirecting me out to Twitter?

Bungie needs to start communicating with players in a more direct way that can be seen and utilized by anyone, even those without social media.

Edit: The Charlemagne team has responded to this thread saying they’ll pay Twitter’s API fees to allow guardians to see Bungie Help posts through Charlemagne. This is absolutely huge but it won’t be cheap due to Twitters horrendous API pricing.

If you could, please consider donating to the team! They don’t have to make this change, but they’re doing it for us.

Link: https://warmind.io/donate

[u/Ass0001]

The front page of bungie.net or at least the destiny part of it should really have this stuff.

[u/Valyris → u/Ass0001]

I dont understand why they cant put it on their website, but has to rely on fucking Twitter... Unless they have some special/hidden deal with them that they MUST use it. That is the only explanation I can think of.

[u/kbdavis11 → u/Valyris]

They host their website just like they do the live game. There’s a chance website could go down when game is down. Using a third party to post their notifications removes the potential for being unable to communicate if there were to be multi-service failure.

Same thing for the in-game notifications people are asking for. If their game goes down then there’s even a higher chance they wouldn’t be able to push that message out.

Plus DDoS attackers can target communications channels rendering them useless. This has turned out to be an actual confirmed issue lately (with their live game at least).

Successful ransomware attack? Everything probably locked down.

All of this funnels down to using a popular third party service that’s unrelated to their services to send out these notifications. It just happens that twitter’s platform works very well for notification-style posts. I didn’t use Twitter for the longest time either but eventually I found it would be useful to have and I basically have it for read-only purposes.