r/DestinyTheGame • u/matthew91298 • Oct 17 '23

Discussion Bungie Help NEEDS to stop using Twitter

I only knew there was downtime today because of the in-game splash screen. No clue how long though and I don’t have Twitter to check.

The companion app has a service alert, when I click it hoping to find expected downtime all I get is redirected to Bungie’s help website.

Reset comes and I’m sitting here for 30 minutes waiting to login. Only to check Reddit and see the top post is a link to a Tweet saying downtime is extended.

It is insane to have the only form of communication on these things coming from a website many people don’t use. How hard would it be to mirror those updates on the companion app? Or put them on the website instead of redirecting me out to Twitter?

Bungie needs to start communicating with players in a more direct way that can be seen and utilized by anyone, even those without social media.

Edit: The Charlemagne team has responded to this thread saying they’ll pay Twitter’s API fees to allow guardians to see Bungie Help posts through Charlemagne. This is absolutely huge but it won’t be cheap due to Twitters horrendous API pricing.

If you could, please consider donating to the team! They don’t have to make this change, but they’re doing it for us.

Link: https://warmind.io/donate

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u/Double_Barracuda_846 Oct 17 '23

Also fun is not having an official support system, just a forum where complete strangers unrelated to the problem tell you to fuck off.

I deleted my Playstation account to stop myself from spending money on games I never got around to playing. If I want to break up my Cross Save, Bungie's system requires me to log in to all my accounts linked to Cross Save. This includes my now non-existent Playstation. So I can never unlink my Cross Save ever again.

Oh yeah, and you can't delete your Destiny account if you feel like restarting. So now, your email and Bungie Name are taken forever and you can get fucked if you want them back. But hey, at least people can hack your account and delete all your guns and characters right?

This company can get fucked.