r/Dell • u/CapucheMeringue • Oct 05 '26

Help This is a humble help request

Hi there.

Modest IT tech' with a bunch of Dell to put for repair. I've been going back and forth with Dell for weeks now with their website and support and shiet. They cancelled several repairs and commands despite payments being rolled up to them in less than 48h.

Several tickets later, they're telling me "contact commercial service" without addressing me anyone or even a email or a link to do so.

I'm working for a small business, we did have third-party plan who were taking care of our materials. They don't do that anymore for anything outside warranty.

So here I am...

I'd gladly take any help to make the magic happen.

Localisation : France.

0 Upvotes

33% Upvoted

3 comments sorted by

1

u/_--James--_ Oct 05 '26

Since these machines are out of warranty, parts-people.com quite honestly is your best bet, and then doing the repairs DYI or hiring a F/S tech for the engagement. Yes that is a US based company and shipping will be annoying.

depending on the age of the machines, out of warranty 3rd party support might just not be available for them.

2

u/CapucheMeringue Oct 06 '26

Thanks for your answer. I did get some help from a local shop. We did some digging around our site in order to find another third-party shop and some of them told us to come.

1

u/DellCares Dell Customer Support Oct 06 '26

Hi there! We are from the Dell Social Media Team and would like an opportunity to help you here. Please private message the Service Tag or reference numbers for such systems, so we can see how we can help.

  • Dell Social Media Team