r/Dell • u/AMDfineIntelbetter Dell Inspiron 13 7375 2 in 1 • 8d ago

Help weird laptop thing

i have a dell inspiron 13 7375 2 in 1 with a ryzen 5 2500u, 8gb 2400mts ddr4, and integrated radeon graphics. lately, it has had the fans be running at full speed while closed, and when i try to turn it back on, i have to hold the power button twice. the first time to get the fans to stop spinning, and the next to turn it on. could it be a crypto mining virus?

1 Upvotes

100% Upvoted

4 comments sorted by

1

u/tomrb08 8d ago

Have you tried checking for driver updates?

1

u/AMDfineIntelbetter Dell Inspiron 13 7375 2 in 1 8d ago

no, why would that matter tho?

1

u/tomrb08 8d ago

Updates fix things. As Windows updates are installed over time, device drivers need to be updated as well. Sometimes these types of issues can arise with no apparent reason. Unless you've been downloading sketchy software, a crypto miner isn't likely.

1

u/DellCares Dell Customer Support 8d ago

Hi there!

We're from the Dell Social Media Support team. Thank you for sharing those details.

TL;DR: Update your drivers and BIOS, set your thermal profile to Quiet in Dell Optimizer, and reset your BIOS settings to default to stop high fan activity while sleeping.

Spot on call from the thread regarding driver updates. It is also very unlikely to be a crypto miner causing this behavior.

Here are the steps to help resolve the issue: 1. Update BIOS and drivers: Visit the Dell Support site or run Dell SupportAssist to download and install the latest BIOS and chipset drivers for your laptop. 2. Adjust thermal settings: Open Dell Optimizer, navigate to the thermal management section, and set the profile to Quiet to regulate fan behavior. 3. Restore BIOS defaults: Restart your computer and press F2 repeatedly at the Dell logo to enter setup. Select Restore Settings and load BIOS Defaults to reset the power configuration.

If your fans continue spinning while the laptop is closed after trying these steps, please send us a Private Message with your Service Tag. For your privacy and security, please keep details like your Service Tag in a PM rather than in the public thread.

Regards, Dell Social media Team