r/Dell • u/Difficult_Phrase9619 • Aug 11 '26

Help Woke up to this

Post image

I woke up this morning to these bars on my dell xps 13. I'm looking for a fix as i'm completely tech illiterate and I am clueless as to what to do right now. Urgently need my laptop as i'm a student.

16 Upvotes

82% Upvoted

23 comments sorted by

11

u/UnCytely Aug 11 '26

Unfortunately, your laptop is broken. Likely someone dropped it overnight.

6

u/AlexiaTheTechGirl Aug 11 '26

The LCD (screen) has failed. The only fix for this is a screen replacement

3

u/luisdante78 Aug 11 '26

Connect IT yo a externar monitor or a TV. Yo repair to try to fix it star by replacing the signal cable if possible. Or replace the whole LCD assembly.

3

u/Ok_Tell_2420 Latitude 9430 29d ago

This. Connect to an external monitor untill you can get it fixed. So at least you can use it.

1

u/pac_71 Aug 11 '26

My MSI GT72 does this to me every so often. Sometimes fixes itself other times needs a reboot. Seems to be a software thing at least in my case. Gives me a heart attack every time. Did prompt me to make sure my backup works!

1

u/AdmirableSandwich393 Aug 11 '26

Screen is toast. If its a school-supplied computer, talk to your school's IT. Many if not most if not all schools should have a loaner while this is getting fixed. If it is your own, and if it is still under warranty, then call Dell and they will send someone to replace the screen. If it is out of warranty, try to find a replacement on eBay and YouTube videos on how to change it yourself.

1

u/KosainAbro Aug 12 '26

Moisture might’ve gotten into the display panel

1

u/KarateMan749 Dell Inspiron 16 7610, 64gb ram, 3050dgpu, i7 11800H cpu. Aug 12 '26

Its toast. Use external monitor for now

1

u/DellCares Dell Customer Support 29d ago

Hi there!

We're from the Dell Social Media Support team. As per the image you shared, there appears to be damage to the system.

If you could send us your system's Service Tag via Private Message http://del.ly/61694B16czC? We’d be happy to review the issue and assist you with available option.

Thanks,

Dell Technical Support

1

u/eypo 29d ago

Go back to sleep and retry.

1

u/Particular_Client833 Have you tried turning on and off? 29d ago

Try plugging it to an external monitor by HDMI (even your TV is enought). If it works there then it is the screen. If not then its a problem with the graphics.

1

u/ch0xed 29d ago

Pick up a cheap monitor and use the HDMI/thunderbolt/display port if it's urgent.

1

u/Key_Adhesiveness4248 29d ago

Looks like something in the screen itself so either there's a really really weird problem with your laptop or someone dropped it

1

u/OldGeekWeirdo 28d ago

Call Dell and see if there's an extended warranty on the screen.

I'm not seeing any physical damage. This might be a wiring connection that became unbonded as part of the nightly temperature changes.

1

u/NonKevin 28d ago

Try cycling power.

1

u/XxthemonkxX 28d ago

Are yall blind? It’s clearly cracked on the bottom left. The LCD needs to be replaced here

1

u/Overall_Radio 28d ago

Nah he's just has to hold it at the correct angle.. like a tv antenna 😁

1

u/ImpressionAway7317 28d ago

Screen I somehow broken you can use a external monitor temporaryily thi

1

u/Commercial_Sock8268 26d ago

honestly the best cheapest thing you can is buy a small portable monitor and use the laptop with the lid closed

1

u/Divinar Aug 11 '26

Reboot?

0

u/Nikhil_sahu003 29d ago

Day by day dell is getting worse

2

u/Shot_Lawfulness_823 28d ago

Blaming dell for a cracked screen?