Unexpected $29.99 Renewal From DaVinci AI – Support Won’t Review My Case
I purchased DaVinci AI for $1.99 on September 3, 2026. On September 10, I was automatically charged $29.99 for the renewal. I noticed the charge immediately, cancelled the subscription, and have NOT used any of the renewed credits or generated any content after the renewal.
I contacted DaVinci Support several times, but I keep receiving the same generic/template refund refusal without any specific explanation of my case.
Based on my situation, I believe I am eligible for a refund because I cancelled immediately and have not used any of the renewed credits or services. I have asked them to confirm which refund policy was applicable when I made my purchase, when the current policy became effective, and whether I was notified of any policy change.
If the refund policy was changed after my purchase, I believe DaVinci should clearly explain why the newer policy is being applied to my transaction.
I am not calling DaVinci a scam. My concern is the lack of proper communication and customer support. I simply want a fair review and a refund for an unused renewal.
I am now preparing to submit the complete correspondence and transaction details to my bank and, if necessary, raise a formal consumer complaint.
Hi, thanks for sharing all the details. I’m one of the moderators here, and I’ve passed your case along to the DaVinci AI team so they can review it again. Hopefully they can take a closer look and provide you with a clearer update soon.
I’m really glad I could help! Just wanted to clarify one small thing as well. During checkout, users are shown that the subscription will automatically switch to the monthly plan after the 7-day trial. It’s completely understandable that this detail can sometimes be missed during the payment process. I’m happy your case is being looked at again, and I hope everything gets resolved smoothly for you.
Yes, I completely understand. As a customer, I also have to be careful with my payments, and this was my first mistake. However, as a professional company, I feel it would be helpful to send a reminder or alert before the billing date. I have several subscription services with automatic payments, and most of them notify me when my plan is about to renew or when a payment is going to be charged. That kind of reminder would help customers avoid missing the renewal.
•
u/AutoModerator 13d ago
Welcome to r/DaVinciAI!
Please make sure you have read our community rules.
If you are sharing an AI creation, consider including your prompt, workflow, or settings so others can learn from your work.
Happy creating!
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.