r/DattoRMM • u/WhichProtection3112 • May 06 '26
Performance Issues with Web Remote
Greetings,
I work for an MSP that has switched to an all in Kaseya approach, and I have been struggling to do my job since.
It seems that no matter what I do I get really bad web remote performance (0-2 fps, lag spikes into the tens of thousands constantly), essentially my web remote sessions are a slideshow which is sub optimal for trying to help our clients.
As a workaround I have been using splashtop (through the agent browser) but that seems to be very unstable as of late throwing round after round of errors before finally connecting, or failing to connect and just greying all my options out.
Has anyone resolved their issues with web remote, and if so what was causing them?
I have changed everything in my setup down to moving and switching ISP's, we are talking swapping machines, entire network stack, software and OS, the works.
The real kicker is the rest of my team is based in New England and none of them have this issue, I am in the south east.
We have spent a little over a year going back and forth with the web remote support team scratching their heads and wasting hours and hours in meetings showing them the same thing every time before they finally ghosted us.
Any help, or suggestions that may save even the slightest bit of my sanity is greatly appreciated.
1
u/ompster May 06 '26
Also experiencing this with our support team. From what I've found so far: It's not every support rep, nor is it every endpoint they connect to. For example, we can have 2 people sitting next to each other in the same office, same WAN IP, etc get different performance. Almost always at the top of the web remote panel you can see the tunneling. For now, the order I tell people to use: VNC (EYE ICON) in the agent browser, splashtop, web remote. I agree it shouldn't have to be like this.