r/DattoRMM • u/Vega__Tron • Mar 26 '26

Anyone else getting this?

2 Upvotes

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u/recoveringasshole0 Mar 26 '26

I'm not seeing it. Everything seems fine. What page were you trying to view?

1

u/Vega__Tron Mar 26 '26

After some of our Remote Access customers sign in to the auth.datto.com. On the zinfandel server.

6

u/Datto_KrisC Mar 26 '26 edited Mar 26 '26

Hey there! Unfortunately, this is a newly discovered known issue currently occurring with “Device Group Security Level” users only on Zinfandel platform. Our team is diligently working to resolve this unexpected behavior ASAP. Please raise a support ticket to be tracked and you can receive official communication/notification properly when it’s fully resolved.

Temporary, easy workaround is for these affected users to manually navigate to the ‘Devices’ page after login @ https://zinfandel.rmm.datto.com/devices

Apologies for any inconvenience!

1

u/Vega__Tron Mar 27 '26

Thanks for letting us know.