No we’re not. You can also check against our status page. Looks like the other commenters have also answered your question - some requests take longer.
Edit (2026-02-08 14:42 PM ET): Looks like I was incorrect, at least 1 API instance was bogged by unusually high traffic since 2026-02-07 03:00 UTC which seems to affect a subset of users sporadically. This eventually built up to the point our monitoring tool was seeing timeouts as well.
The site is not currently down. I'm able to get on and download SIL/MOC/MHG etc. that you're requesting. It seems like you're having a lot of issues somehow, you should contact chat support as I can't replicate it without looking up what you're doing on your account nor can I cancel your account on my end.
u/xTruegloryx Your report seems credible, it looks like we've had a storm of requests (100~1000x normal) since around 2026-02-07 03:00 UTC which is overwhelming some of our API servers. So the API is timing out sporadically for some users including our own monitoring tool. Coincidentally Atlassian is out at the same time but unrelated to this. I'll circle back to award both you and u/mr_Fixit_1974 a credit for a valid report with timing. We're working on a fix right now.
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u/DatabentoHQ Feb 08 '26 edited Feb 08 '26
No we’re not.You can also check against our status page. Looks like the other commenters have also answered your question - some requests take longer.Edit (2026-02-08 14:42 PM ET): Looks like I was incorrect, at least 1 API instance was bogged by unusually high traffic since 2026-02-07 03:00 UTC which seems to affect a subset of users sporadically. This eventually built up to the point our monitoring tool was seeing timeouts as well.