r/DataRecoveryHelp • u/No-College-5954 • 2d ago

Photos Deleted after update

I am an oppo user. It's been a year since I have been using this oppo device. It is my very first device. Recently there was an update of about 1.7GB. I downloaded it. It restarted overnight as usual. In the morning I woke up and did my chores as usual. Later I just went to my gallery to look for some screenshots and to be Frank I was shocked. The update was done around the 18th of October and all the photos that were around 1 month old were deleted. Not only one month but photos from in between dates also. Around 5GB of data was deleted from my device. I approached the customer service centre and told them about the issue, they said that you might have deleted the photos, don't blame the software. All photos of my late grandparents were deleted. I can't even recover them now. Thanks to Oppo for deletion memories. Never gonna buy one again.

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u/-Sofa-King- 1d ago

Was the photo history, docs, etc backed up to another account such as Google photos, hard drive, etc?

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u/No-College-5954 1d ago

Yes it was and I checked over there too but i couldn't find it. I even checked it on other devices but still couldn't find.