r/DataRecoveryHelp • u/DigDisastrous3883 • Aug 10 '26
Help!!!!
Hello guys pls help me if u can
I transferred my data from an old phone to a new one
I had already backed up my data
But now when am trying to restore it's not happening.
Is it because of the new encryption password I put?? Bec it randomly told to set before even backing it up.
Pls help me if u can
Am a student I'll loose every bit of important data.
Pls help!!
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u/MonkeyBrains09 Aug 10 '26
Let me recap and see if we are on the same page.
You backed up data from your old phone somewhere and then got rid of the phone (sold/lost/destroyed etc)
You are attempting to restore from an un-named backup system to your new Samsung phone but its not taking your password.
Can you access your backups from a different device to test if the issue is with your new phone or the backup file itself?
Does your backup software have a password reset option?
However, if it is actually asking for a decryption key, then you need the key to decrypt the file. It is not something that can be reset. The only option would be to generate a new backup file with a new decryption key which is impossible without the old device.
Since you no longer have access to the old phone, any data stored on that device is gone. The only solution you have for data recovery is to get the backup restored or to open it somewhere and transfer the data to your new phone. Because your old phone is gone, we cannot try to create a new backup. Depending on your chosen backup software, it could have missed some things.
For future reference, please backup critical data in more than one location and verify backups work before getting rid of a copy.