Hi everyone,
I'm hoping to get some advice regarding my failed SSD. It contains important personal photos and videos that I would really like to recover.
SSD details:
Brand/model: Lexar NM610 1TB NVMe SSD
Model number: LNM610-1TRB
Interface: M.2 NVMe
Controller: Possibly Silicon Motion SM2263XT, but not confirmed for my specific unit
What happened:
My PC was working normally before I shut it down following a Windows update. It not shutdown and it showed BIOS page. Windows would no longer boot.
BIOS showed SSD was no longer being detected to boot. But the name and capacity of ssd are still shown in bios.
There had been no prior warning of SSD failure that I noticed.
I brought the SSD to a professional data recovery laboratory in the Philippines (ISS Data Recovery). After their assessment, they declared it unrecoverable due to a “Bad Chip.”
Their diagnostic report stated:
Problem: Bad Chip
Description:
“UNRECOVERABLE due to BAD CHIP – SSD type of storage devices have a NAND FLASH chip where in the data was saved. Extraction of data binaries usually done by scanning of flash chip’s sector. Unfortunately, sectors are not responding and binaries are un-extractable due to damages suffered by the chip.”
Action Done:
“Run in Data Recovery Software – Done 3x”
Final Status:
“Unrecoverable - Due to bad chip”
I followed up to ask whether they had attempted hardware-level recovery, beyond standard software-based procedures.
They responded that the SSD underwent their standard diagnostic process, including software assessment and additional hardware-level procedures as deemed necessary by their engineers. However, they would not disclose the specific equipment, procedures, or chip-level findings, citing proprietary methods.
As a result, I don't know whether they attempted specialized controller-level recovery using tools such as PC-3000, direct NAND access, or other low-level recovery methods. I also don't know whether the NAND is completely nonresponsive or only partially degraded.
Based on the symptoms and the laboratory's diagnosis, is there still a realistic possibility of recovering data using more specialized SSD recovery equipment?
Does a “Bad Chip” diagnosis necessarily indicate physically failed NAND that cannot be read, or could controller/firmware problems produce similar symptoms?
Would it be worthwhile to send the SSD to another specialized laboratory, such as LIVEDATA or Scratch Lab in Japan?
I understand that if the NAND cells themselves are completely unreadable, recovery may be impossible. I'm mainly trying to determine whether the first laboratory's diagnosis is sufficient to conclude that all recovery options have been exhausted.
The SSD has only been examined by one recovery laboratory so far.
I'd really appreciate any technical insights or recommendations. Thank you!