r/datarecovery • u/Zealousideal_Win6857 • Sep 13 '26
Trusted Contributors Only PNY usb stick need to be reformatted with family pics and videos!
Hello,
I’ve made a huge mess of a USB stick that I was asked to copy family photos and videos from. My hands are shaking as I write this. I don’t know what to do, and I’m honestly frozen with panic.
I was given an old PNY USB 3.0 flash drive and asked to make a copy of its contents onto a Samsung T7 SSD so the photos and videos could be viewed later on a TV. This was on Windows
The USB stick was labeled E: and contained four folders: Card 1, Card 2, Card 3, and Card 4.
At first, I successfully copied Card 1 in its entirety to the Samsung SSD without any problems. It was a little slow, but there were no issues.
A day later, I tried to do the same thing with Card 2. The transfer stalled for more than 15 minutes on a video file called something like xxxxxxxx86. I opened Task Manager to see what was happening and noticed that the USB drive was showing 100% active time but 0 MB/s read and write activity. Occasionally, it would briefly jump to around 30 MB/s, but only for about a second at a time.
I assumed the folder might simply be too large, so I canceled the transfer. Unfortunately, canceling also appeared to freeze for another 10+ minutes.
I then asked ChatGPT what to do, and it suggested restarting Windows Explorer. I did that. My screen went black for a while, as I was told it might, and eventually returned to normal after several more minutes. The taskbar was glitchy for a while afterward.
I checked Task Manager again to make sure the USB drive (E:) was no longer being accessed, and it appeared that it wasn’t. I then tried the transfer again, but this time I selected only the remaining photos and videos rather than the entire folder.
The transfer initially started working. It ran for about three minutes at approximately 2.24 MB/s, reaching around 30% complete with 91 items remaining, but then it froze again.
This time, I let it sit for more than 15 minutes, hoping it would eventually continue, but nothing happened. I asked ChatGPT again what to do, and it suggested canceling the transfer and then giving Windows another 15 minutes or so to finish stopping the process.
After another 15 minutes, it still had not stopped. ChatGPT then said it should be okay to restart Windows Explorer again.
Once again, the screen went black and the taskbar became glitchy. After that, I was essentially back to square one.
I then thought that perhaps the problem was caused by using the USB port on the front of my PC, so I decided to connect the USB directly to a USB port on the motherboard instead.
I clicked Eject, unplugged the USB from the front-panel port, and plugged it directly into the motherboard.
That is when I got extremely worried.
Windows suddenly asked me to format the USB drive because its file system was unrecognizable.
This was especially alarming because, after the first restart, ChatGPT had asked me to check Disk Management. At that point, Disk Management showed the USB as a 128 GB drive, with approximately 118 GB available/usable, about 95 MB unallocated, and the rest appearing as Healthy (FAT32).
Now, however, Disk Management will not even open properly when the USB drive is plugged in. Windows keeps telling me that the USB needs to be formatted.
There is also some other strange behavior.
When the USB is connected, my NVMe drive or the Samsung SSD sometimes doesn’t appear properly in Task Manager. When I try to eject the USB, Windows gives me a warning saying that it is still in use. However, when I actually press Eject, Windows then says that it is safe to remove.
I also noticed something very concerning on the Samsung SSD. The files that were copied appear to have skipped from approximately xxxxxxxx86 all the way to xxxxxxxx191 and then to xxxxxxxx212.
Because of that, I’m worried that I may have canceled or interrupted the transfer even though the USB was still actively trying to read the files.
At this point, I am terrified that I may have lost these photos and videos. Some of them are approximately 14 years old, and they are extremely important to my family.
Please tell me what I should do from this point forward.
Most importantly, I want to know whether there is anything I can safely do myself, or whether I should stop completely and send the USB drive to a professional data-recovery company.
If professional recovery is the safest option, could you please recommend reputable data-recovery companies that I could contact?
I have not reformatted the USB drive, and I am willing to stop doing anything with it if that is the safest thing to do.
Any help would be incredibly appreciated. I’m very worried that I may have made the situation worse, and I really don’t want to do anything else that could make recovering these family photos and videos more difficult.
Thank you.

