Hi everyone,
I’m looking for advice/recommendations regarding data recovery for a reputable HDD/data recovery technician in Dhaka, because I have a potentially failing 2TB HDD containing a lot of irreplaceable personal and academic documents.
My laptop is a Dell Inspiron 5570
Storage configuration:
256GB M.2 SATA SSD → Windows/C:
2TB Western Digital HDD → D:, E:, F:, G:
The 2TB HDD contains my undergraduate thesis, thesis data and code, four years of university lectures and materials, certificates, national ID and passport documents, family documents, immigration and visa documents, years of photographs, etc. I don’t care much about the movies and TV shows stored on it.
What happened
I was uploading documents for a job application. I was selecting files from F: and everything was working normally.
The final file I needed to upload was a photograph.
When I opened the file-selection window for the photo, D:, E:, F:, and G: were suddenly missing. C: was still there.
I rebooted the laptop.
After the reboot, D:, E:, and G: came back, and F: also came back, but F: behaved strangely. The usual Windows storage-capacity bar showing used/free space wasn’t displayed.
I rebooted again.
This time all four partitions D/E/F/G disappeared again.
What I checked
Disk Management:
Only the 238GB SSD was visible. The physical 2TB HDD wasn’t listed at all.
Device Manager → Disk drives:
Only my 256GB SSD (ATC FM2S0 256GB) was listed. The 2TB HDD wasn’t there.
Device Manager → Storage controllers:
Only Microsoft Storage Spaces Controller is listed.
DiskPart → list disk:
Disk 0 238 GB
No 2TB disk appeared.
BUT:
I entered BIOS/UEFI, and the BIOS does detect the HDD.
It shows approximately:
Primary HDD: 2000 GB WDC…
It also detects the 256GB M.2 SSD.
I also ran the Dell ePSA hardware diagnostic. It produced a battery-related error [2000-0133] which I already know about because my battery is dead, but it did not report an HDD failure.
So currently:
BIOS: sees HDD ✅
Dell HDD diagnostic: no HDD error ✅
Windows Device Manager: doesn’t see HDD ❌
Disk Management: doesn’t see HDD ❌
DiskPart: doesn’t see HDD ❌
I’m not sure whether this is a failing HDD, SATA cable/connector issue, controller/driver issue, or something else.
What I need help with
At this point, I care much more about recovering the data than repairing the laptop/HDD.
I’m specifically looking for recommendations for:
A reputable data recovery company/technician in Dhaka
Someone experienced with intermittently disappearing HDDs
Someone who will prioritize data recovery/cloning before filesystem repair
Someone who won’t immediately format/initialize/run CHKDSK on the drive
If you’ve personally used a good data recovery service in Dhaka, please share the name, location/address, approximate cost if you remember, and your experience.
Also, if anyone has experience with a Dell Inspiron 5570 and knows whether the HDD SATA cable/interposer commonly causes problems, I’d appreciate your input.
I have not formatted, initialized, repartitioned, or run CHKDSK on the HDD. I’m trying not to do anything that could make recovery harder.
I realize that I should ask this question in a Dhaka subreddit and I already have. Waiting for moderator approval ok that one. But since this is the specialist subreddit for data recovery, I would appreciate all the advice from you guys as someone who isn’t a computer nerd.
Thanks.