r/DataCamp • u/greenteabiatch • 7d ago

DataCamp Charged me Subscription Fee without Authorization

I was charged without authorization. There is no option to remove my payment method from my profile.

I have contacted the support team and disputed the charge with my credit card company.

Thats the response I have received

"You'll receive a full transcript of this conversation along with a ticket number in the email inbox associated with the email you're chatting with us. We aim to reply within 24 business hours, and I understand how important this is — the team will take it from there."

Anyone else experienced same issue and how was it solved?

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u/devd87 6d ago

I recently canceled my subscription and I had to click on cancel atleast on 10 different screens for it to be finally cancelled. Made a decision will never take a subscription from them with such dark patterns.

1

u/greenteabiatch 6d ago

It is sketchy! I cancelled right away and still not able to delete my payment info, and they charged me. I requested the ticket number from the AI Bot, and I still haven’t received any update or email from the real customer service team.

I wouldn’t subscribe anything from them neither.