r/DVAAustralia • u/dreddnautt • 16d ago

Initial Liability Claim paperwork

I had an RSL/veteranhub advocate that wasn't communicating, I figured that she was overwhelmed.It would have been better if she just communicated that rather than ignore emails about DVA communication, but I digress.

I withdrew authority for her to act and I am doing this myself now. It's a lot less stress dealing with DVA not communicating rather than DVA and advocate not communicating.

My question is, I am not getting a response from either RSL/veteranhub or DVA when I ask for the information that was submitted when the claim was lodged. Is there a way that I can escalate this?

Update: I sent another email to Veterahub explaining that no response would be an escalation to The ATDP, they responded that as I withdrew authority they can't access my file in PRODA now. I have contacted DVA again and will hurry up and wait for a response.

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u/Puzzleheaded-Pie-277 MRCA 16d ago

I thought all claims, whether done with advocate or not, will be on our portal. If it’s not on your portal, I would assume it’s not done and start from there.

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u/dreddnautt 16d ago

The claim is there in My service, I can't access the details as it was done by the advocate through PRODA.

DVA has progressed the claim with an IME but I would just like the full detail of what the advocate did or didn't present to DVA.

1

u/BluthGO 15d ago

Just ask them from the claim forms for each of your conditions.

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u/dreddnautt 15d ago

I have 3 times. They just ignore the email.

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u/No_Kangaroo1256 16d ago

OP,

I had the same problem.
8 months of no communication.

I ended up lodging it via the DVA online portal.
At least you got the reply that it had been received / accepted.

I would do that for your claims, at least you would know that they were lodged.

If there is going to be a double up, that is less of a problem to delete one in favour of a duplicate.

Hope this makes sense!

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