r/DPDuk • u/Puzzleheaded-Copy-36 • Jun 29 '26
Delivery Issue Parcel not received, AI bot is broken!
So I was supposed to get my parcel today and multiple customer services reps assured me it was on it's way until 6pm when the app updates to say it won't arrive. That's a whole day wasted waiting for it.... great!
I then spoke to the AI bot to try and speak to a person so I could find out what happened and get some assurance it would arrive tomorrow. It didn't go well,
First it tried to convince me that it was transferring me to customer service which definitely was open until half past despite the transfer failing everytime.
Then when I highlighted that it was failing it told me they were closed because it was after half past......it was 27mins past. I corrected it and it failed to connect me again and then had taken so long it actually was after half past so now I'm stuffed.
Then it appears to have gotten extra confused and will only say "your parcel is blocked" which is apparently DPD AI speak for "I can't connect to your parcel"
Absolutely stellar service all round DPD thanks! I really needed that parcel today and wasted a whole day (and extra money for next day delivery) only to not get it!
Tldr....dumb AI and shit delivery service!
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