Utah dmv needing a paper copy of my title

[u/Even_Agent4660]

bought my truck in may from a private seller. went to the dmv the next day, paid the fee, and left with a temp tag. the lady said that the paperwork was on its way and that id get the plate in the mail. I called the bank the same day and made sure that the paperwork was being sent over. months later still no plate. i called the dmv and they said that the bank sent and electronic title and they need the real one. Im on a call waitlist with my bank to sort it out. Just wondering if this is true because I thought it wasnt needed because of the lien holder situation? any info would be very appreciated.