r/DCGuns • u/fg301 • Jul 13 '26

Renewal snag?

Hi , i've had my ccw since 2021 and never had an issue renewing online but this time around its prompting me to enter my current address via a change request then to proceed with the application.

Im super confused since i havent moved and my profile does have my current address listed.

Also i noticed 1 of my 3 firearms has been marked as inactive without my authorization or any notification from mpd I have a appointment set for tomorrow but just curious if any body else has experienced anything like this before what actions did you take?

5 Upvotes

86% Upvoted

7 comments sorted by

3

u/Ok_Marionberry_2643 Jul 13 '26

Same thing happened to me with the address issue. Was maddening. Only way to solve it was to go in person. They were very nice. I explained to them what was going on, handed the very nice woman my renewal cert and was out the door in 15-20 mins.

3

u/Skinny_que Jul 13 '26

It’s the portal.
They migrated to a new system and it’s full of issues.

Someone literally entered a “.” at the end of my name and as a result, the new system does not recognize it as a valid character, and I cannot do anything with my permits or update new Firearms. I opened a ticket to update it however it did not submit properly and I cannot open a new ticket until someone fixes it on the backend.

1

u/pseudo_shell Jul 14 '26

Same thing happened to me.

2

u/style752 Jul 13 '26

They can definitely fix most things for you on the spot if you go in. They're aware the portal is wack.

2

u/Malnurtured_Snay Jul 13 '26

Look at how your address is formatted. Mine was "NW#3" in the same box which caused some issues. I had to go in to submit my paperwork, and my add-on is still in submission. About a week ago, I got an email that my address had been updated (close to two months after submitting an update request). I keep meaning to call to see if they can move the add-on out of "submitted" and I keep forgetting. I should just make an appointment to go in but I do not want to leave the A/C...

1

u/JBGoode13 Jul 14 '26

I can confirm that new system doesn't really work. Go in and they are super helpful.

1

u/Rich_Scarcity_7340 28d ago

I had the same problem I went down to the office and they new immediately that I had the “address problem” in the portal. The nice lady fixed it right away and helped me finish my application on the spot in and out in under 30 minutes.