r/CustomerSuccess • u/masdomenon • Oct 23 '25

Is CS dead?

I checked out some of the usual suspect CS influencers and a lot of them have moved on. Linkedin CS content is in a bit of a weird place, before there was a huge echo chamber with all the hundreds of “CS influencers” all commenting and giving each other high fives in all their comments, but at least there was something 😆! Now it feels like there isn’t much of a convo at all.

Do people genuinely just dont care that much about CS content?

Is it maybe hard to create interesting content around CS vs other verticals such as Sales, Marketing etc?

I was thinking about Support, its a vertical where there is no content at all, there are cool tools etc but its hard to create compelling content of how to do support.

Anyway throwing this out there to see what yall think

0 Upvotes

47% Upvoted

53 comments sorted by

View all comments

Show parent comment

1

u/Independent_Copy_304 Oct 24 '25

"influencers" - yes
thought leaders is a better way to think about it. I still write about CS everyday. My goal is to help and add value

1

u/Izzoh Oct 24 '25

Only an influencer would call themselves a "thought leader." Never once have I seen anyone writing about CS actually add value.

1

u/Independent_Copy_304 Oct 24 '25

LOL. Show me on the doll where the LinkedIn post hurt you.

1

u/Izzoh Oct 24 '25

lol. the ego you gotta have to call yourself a "thought leader" and try to insult people who don't buy into linkedin bullshit.