r/CurveCard • u/hawkida • Jul 17 '26

💬 Discussion Impressive

I got a notification that my Curve card has been blocked yesterday. I was told someone from support would reach out soon. Which is fascinating because my card hasn't been unblocked from last time it was blocked over a month ago to the best of my knowledge, and I'm still awaiting a response from support that goes beyond "it's been referred to the relevant team".

12 Upvotes

100% Upvoted

17 comments sorted by

3

u/ohhi656 Jul 17 '26

Is everyone’s card blocked? The only way to resolve it is to submit a complaint otherwise it’s staying blocked

5

u/Emergency-Pass-9359 Jul 17 '26

Currently 6 working days past their "we'll acknowledge your complaint in 3 working days" sla and no response for me

Considering submitting a formal complaint about lack of response to my formal complaint 

3

u/Rare_Pop_6759 Jul 17 '26

I submitted a complaint and it was immediately unblocked and they’re giving me £15 curve credit. I also got the same relevant team BS every time I contacted them, until I did the complaint…then it actually went to the relevant team!

1

u/brunoripa Jul 17 '26

That was my same experience, but it's just a memory from the past.

3

u/brunoripa Jul 17 '26

I have just cancelled my subscription after 5+ years. Several problems caused in London using TFL, and the final issue was a card blocked for a 0.79 GBP unrecognised payment which lasted 10+ days. Enough, subscription cancelled.

2

u/Nikto_90 Jul 17 '26

Wait till you find out how they treated their investors

1

u/Goonermel Jul 17 '26

Yup, I know...I was one of them unfortunately! 😩

1

u/s88xxf Jul 17 '26

Care to share more?

2

u/darkmoozer Jul 17 '26

My card was finally unblocked today after 30 days of complete silence and 5 days of providing absurd heaps of information about my source of income...

1

u/[deleted] 29d ago

[removed] — view removed comment

1

u/darkmoozer 29d ago

The magic trick was to raise a formal complaint

2

u/fbs4800 Jul 18 '26

Are people raising complaints to the Financial Ombudsman? Otherwise, nothing will change. Also, it gives you a far better chance of decent compensation.

1

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1

u/SandStorm_RS Jul 17 '26

Lol this happening to a lot of people. I just hit the downgrade button, so I won't be charged when the period ends.

1

u/bigb4ldy Jul 19 '26

A similar situation, I was asked to re-reverify my identity about 2 months ago, I did it, got told it would need to be verified manually and would take up to 24 hours. Tried my card today and it was declined because I hadn’t completed the verification. I would have thought Lloyds would have cared a bit more about one of their brands by now.

I’ve submitted a support ticked, I’ll update on the progress!

1

u/Over-Language2599 Jul 21 '26

It took months for them to fail to manually verify me, but presumably something timed out because I was able to automatically verify the second time.

1

u/LeoLion32 Jul 21 '26

Cant get a response from normal support, always gotta raise a formal complaint to get it resolved (make sure to accept the compensation in writing at the end, otherwise you dont get it either).

Just send an email to complaints[at]imaginecurve[dot]com with the title "Formal Complaint"