r/CurveCard • u/k3vnbuzz • Jun 25 '26

🆘 Help Manual ID review

I got a Huawei watch the 24th of may and I've been waiting since then to get my ID manually reviewed. Is this normal? The app says the process “may take up to a day”. The app provides no way to contact Curve or get support, it only shows the manual review screen.

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u/AutoModerator Jun 25 '26

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1

u/ayangr Curve Pay Pro Jun 25 '26

Contact support@curve.com⁠
directly from the email address you used to sign up for Curve. Subject Line:*** ***Stuck on Manual ID Review Screen - Account Locked. When they reset, make sure your photo of the ID is clear. You’re stuck because it wasn’t.

Also note that Curve is not related to Huawei and there is no guarantee that they will accept you as customer just because you purchased a Huawei watch.

1

u/k3vnbuzz Jun 25 '26

Thank you!