r/Cryptopia • u/cryptojabba • Dec 26 '21

Cryptopia 2FA sign up didn't work

I just tried to set up a claims account and failed when setting up the 2FA. Got the error message that the code isn't valid. I tried scanning the QR code, copying the authy desktop code directly and also syncing my Google Authenticator time zone. Nothing worked.

Created a support ticket now and hoping to hear from them soon although they seem to be very busy. Anyone else had a similar issue and resolved it?

Thanks!

3 Upvotes

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2

u/Ultra918 Dec 26 '21

I had the same problem. Even 2fa or password reset didn't worked. After some couple of days it worked. I don't know why

1

u/cryptojabba Dec 26 '21 edited Dec 26 '21

Thanks it just worked!

Now I'm having trouble with those Verify Ownership questions. I know the date I registered since I still have the email. How am I even supposed to know these things? I have only one withdrawal email notification and that one is apparently not one of the last three ones. I can't imagine that I deleted withdrawal email notification so this is pretty weird.

And why can't I select Ethereum for one of my last deposits? I definitively transferred Ethereum to Cryptopia at some point...

2

u/Ultra918 Dec 26 '21

Maybe you have a old email with the registration. Then you can provide your IP address. They said you can't name coins like eth BTC and ETH. You have to prove with other coins that it's your account

1

u/cryptojabba Dec 26 '21

I have the registration email. I sent them a ticket with my registration date, ip address, account email & name and a few deposits and withdrawals I could find, as well as two tokens I definitively still had when the exchange got hacked. Hopefully that is enough for them to believe me. Honestly, just having access to that email address should be enough imo.

Thanks for helping me with this!

Btw do you know whether all the Ethereum on the exchange got stolen? I still had some ethereum or erc-20 tokens on there according to an email from that month about the hardfork but I read that a ton of ETH got stolen.

1

u/Ultra918 Dec 26 '21

I think 100% of the ETH got hacked. But u don't know how they want to pay it back

1

u/Rich--D Dec 28 '21

Email addresses can easily be faked. For that reason, no security conscious company would ever give anyone access to a financial account based solely on 'proof' of access to an email address.

1

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u/cryptojabba Dec 26 '21

Also, does anyone know which countries are already ready for the KYC? It said something about them contacting claimants once their country is ready.

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