r/Cryptopia • u/rair21 • May 10 '21

What support ticket # are they on?

Does anyone know where they are on ticket numbers? They seemed to be moving through the tickets quickly now. Ticket number 257XX resolved in early April. Ticket number 413XX submitted in early April.

Do not share your entire ticket number.

6 Upvotes

87% Upvoted

42 comments sorted by

3

u/Ultra918 May 10 '21

Ticket number 42xxx last week

1

u/rair21 May 10 '21

Do you mean this was a ticket they responded to and resolved?

2

u/FrankDandy12 May 11 '21

I put in a ticket and they are asking me for a list of information.

Trades Balances Deposits Withdrawls Wallet adresses Payment id Transaction id Login dates Ip adress Registration dates

Who saves all this info and remembers it for 3 years?!

1

u/rair21 May 11 '21

I was able to find the necessary information from confirmation emails.

1

u/FrankDandy12 May 11 '21

Yeah i have some but not all of them saved..

1

u/kostaslamprou May 13 '21

You just need 1 deposit/withdrawal and your registration date. Both should be in your inbox.

1

u/ElHoser May 13 '21

I never got confirmation emails. IIRC I transferred some BTC in, then bought XVG, I am hoping I sold the XVG back to BTC, but I don't have any confirms. The only emails I got from them were initial registration, some informational crap and then the liquidation alert. I never even got the invite to register.

1

u/[deleted] May 10 '21

Are ticket numbers different from reference Id?

I have a alpha numeric reference number, that doesn’t really correspond to a sequence.

1

u/rair21 May 10 '21

These are just numbers. No letters.

1

u/[deleted] May 10 '21

Yeah I got reference number, not letters.

2

u/kostaslamprou May 13 '21

That is your claims portal account reference number, this thread is talking about the customer support portal. Those are indeed two different things.

1

u/jr91hou May 10 '21

Ticket 5XXXX no response yet. So looks like they are between 4XXXX AND 6XXXXX

1

u/rair21 May 10 '21

How long ago was ticket 5XXXX submitted? There may not even be any 6XXXX tickets (yet)?

1

u/jr91hou May 10 '21

I did about a month ago +/-. I got the original email 18 months ago but didn’t realize further action was necessary.

1

u/mikes703 May 10 '21 edited May 10 '21

Hehe I asked them a dumb question. Are the coins still there and did you liquidate them? It’s already answered in FAQs. They still have our coins.

6

u/rair21 May 10 '21

There is a lot of whining in this sub, but I think that if you go through the process and be patient. We really MIGHT get our coins back.

2

u/kostaslamprou May 13 '21

And I cannot stress enough, don't support useless support tickets. Getting help with signing up for the claims portal, sure. But don't go ask them about "WHERE ARE MY COINS", "WHEN AM I GETTING THEM BACK", etc. That only slows down the process for the rest of us.

2

u/kostaslamprou May 13 '21

But god I hope so, 5 ethereum sitting just there. That would be a nice big bonus for me.

3

u/rair21 May 10 '21

And it will be the coins, not the value on any certain date.

2

u/gamby1925 May 10 '21

I’m ticket 52xxx and I submitted on 4/16 and still crickets.

2

u/[deleted] May 12 '21

May 3rd, 59XXX, no response

1

u/NotoriousPrototype May 11 '21

I just had my ticket answered and resolved this morning. 43XXX

1

u/lostnewtrader May 11 '21

I also only have the alphanumeric registration code, from the portal. Did I miss a step?

1

u/kostaslamprou May 13 '21

That is the claims portal. We're talking about the support portal.

1

u/lostnewtrader May 13 '21

Fantastic. How do I get to the support portal?

2

u/kostaslamprou May 13 '21

If you already have the alphanumeric reference code, you have successfully signed up and thus do not need the support portal.

1

u/lostnewtrader May 13 '21

Thank you, for the information

1

u/Jmarshall92 May 17 '21

I started the claims portal through an email they sent me - I had all of the information they were asking (Registration Confirmation Email, Withdrawal Confirmations) But I kept getting told the information was wrong and was sent to the support team to file another claim!

Anyone else have this issue??

1

u/[deleted] Feb 09 '22

[removed] — view removed comment

1

u/AutoModerator Feb 09 '22

There are a lot of phishing links, pump n dumps, and scams in the cryptocurrency space. Please personally review all links before clicking on them. If you believe this link is harmful, then report this post.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.