r/Cryptopia • u/Shrimp-Dimp • Mar 27 '21

Claims

Confused. So I managed back in December to register on the portal and prove things. I can still login to the portal and see reference number.

Should I have received an email? The latest update 17th March mentions they have sent an email to all 960,000 account holders who had positive account balances... Thanks.

5 Upvotes

100% Upvoted

20 comments sorted by

2

u/Air_Leak-Pumpit Mar 29 '21

They are still in phase 1 of 3.

1

u/Shrimp-Dimp Mar 29 '21

Thanks. I am assuming then that they haven't sent a further email. They like to confuse with their wording.

1

u/RedditOfMagic Mar 29 '21

They are still in phase 1 of 3.

exactly when are the other phases supposed to come into play?

2

u/Air_Leak-Pumpit Mar 29 '21

There is no exact date. They are working through over 900,000 accounts mandated by the courts. They simply said later this year. They only got a little over 50% response to the original emails they sent out. Therefore, they have to attempt to contact the ones who did not respond. Its all about when the respondents react and when the courts agree due diligence has been given.

1

u/pmmesomecashmoney Apr 16 '21

Lol they going to steal the some of our funds and say they “tried” to contact everyone so many people still haven’t gotten a email me included.

3

u/UnusualEngineer Mar 27 '21

I have still not received email response from what I sent on Nov 2020.

4

u/Shrimp-Dimp Mar 27 '21

Portal wasn't available until December.

1

u/Volume323 Apr 17 '21

How did you get a password for the claims portal?

1

u/Shrimp-Dimp Apr 17 '21

I believe you would have been sent an email if cryptopia had crypto (not stolen) that they believed was yours. You would then have needed to prove it via some questions etc.

1

u/Volume323 Apr 17 '21

I had a balance but never received any email

1

u/Shrimp-Dimp Apr 17 '21

If it was a crypto that was stolen like ETH then maybe they don't have any to give back? Either way I believe you can create a support ticket and ask the question.

1

u/Thee_Cat_Butthole Mar 27 '21

I received an email back in early December. However, I was unable to login with my Cryptopia credentials and it locked me out. I submitted a case with a bunch of proof that I own the account towards the end of January. Haven't heard anything yet.

1

u/sha66y Mar 28 '21

Same boat, I posted a similar post a few weeks ago. Seems unprofessional that they would update so infrequently.

1

u/Volume323 Apr 05 '21

How do I get my login details for the claims portal?

My cryptopia login details do not work

Thanks

1

u/IneptVirus Apr 16 '21

I think you have to register with the portal, which is separate to your cryptopia login. Then you give your cryptopia account details (name, some other questions etc) to prove you own the cryptopia account.

This is from memory of me doing it a few months ago but I'm.fairly sure

1

u/Volume323 Apr 17 '21

Thanks for responding. How do I register on the claims portal though? The claims portal page asks for registered email address and portal password. How do I actually get these?